At last, someone says how it really is :)

really great slides and process of measuring hard and soft RoI in a social business.

the original data-information-knowledge pyramid extended by a visual dimension.

some good advice on how to improve the user experience of enterprise systems.

oh so funny and yet so sadly true

These are very exciting news - an app store for businesses. Why is Facebook so incredibly successful? Because of thousands of apps (agreed, a lot of them are rubbish and annoying but there are some treasures to be found). Why is the iPhone so successful? Yes, because of it's slick interface but certainly also because with thousands of great apps it has become so much more than a simple utility tool. Apple would have never had the resources to build all those apps on its own. Smart move = open up the platform. Similar case with Twitter. It's a platform. My colleague Lee Provoost also reminded me to mention apps that are built on government data and Vodafone's application initiative. 

Thus, the developments we have seen in the consumer market will also take hold in the enterprise market. Of course, it will take longer and be more restrictive (security and governance will be great hurdles). But in the end enterprise products will have to open up. Third-parties will develop tools on top of them and considerably change the way we work. My crystal ball tells me that we will see a surge in the number of (small yet) very useful tools in the enterprise. Developers will be drawn to it because that's where ultimately the money is.

nice infographic about how the BBC spends its money.